Terms & Conditions
This agreement is between C R Motorsport Ltd T/A Project Customs ‘the repairer’ and the customer.
1. Definitions
1.1 The Customer means the person, firm or company for whom the services are performed.
1.2 Services means the repair, alteration, painting &/or restoration of vehicles & any other operation carried out for the customer by the repairer including storage of the vehicle.
1.3 Completion Date means a date when the repairer believes the services will have been completed.
2. Estimates
2.1 An estimate given for the repair shall be provisional & will be subject to variation in the price of parts or materials between the date of the estimate & the date of repair if over 1 month. It will also depend on further work or parts which are found to be necessary subject to any conditions specified upon instruction whether this be by the customer or the repairer.
2.2 Any additional work needed that the repairer finds would always be discussed with the customer.
3. Restrictions
3.1 The repairer reserves the right to refuse to carry out work on a vehicle if it is likely to make the vehicle unsafe for occupants or pedestrians in the opinion of the repairer or the employees.
3.2 The repairer reserves the right to refuse to carry out work that might have a detrimental effect on other parts of the vehicle.
4. Sub-contract
4.1 The repairer agrees that they would only use competent professional to carry out any subcontracted work & that on occasion maybe necessary.
5. Paintwork
5.1 Where new paint work is required & the metal is found to be corroded every possible reasonable precaution will be taken to prevent such corrosion penetrating after the paintwork is complete. The areas will be treated; however, no guarantee can be given that the corrosion will not reoccur after the services provided by the repairer.
5.2 We have a 2-year corrosion warranty on McLaren repairs which is limited to the current owner at the time of repair & will not be passed on to any new owner. In the event of a corrosion claim the vehicle must be inspected by us C R Motorsport Ltd T/A Project Customs & approved by us for repair & done within the 2-year period.
5.3 The repairer uses the paint & materials as requested by the vehicle manufacturer for which it is approved to carry out the repairs. However, if partial paintwork is required every effort will be made to match the existing colour however on occasions the repairer may be required to blend adjacent panels for colour match, The repairer will advise if this is the case. If this advise is not adhered to then no match can be guaranteed.
6. Completion Dates
6.1 All completion dates advised when booking is an estimation. The repairer will make every effort to meet the advised completion date however completion dates are subject to change.
6.2 The repairer will contact the customer whilst their vehicle is with us to advise if there are going to be a delay on completion & arrange an alternate completion date.
7. Road Test
7.1 For the repairer to undertake the services on your vehicle a road test may be required to ensure repairs are completed to the required standard & your vehicle operates correctly on the road.
7.2 Upon booking in with us you are entering this agreement knowing the employees of the repairer may need to drive your car.
7.3 The repairer confirms they have adequate insurance in place in order for this to happen.
7.4 Details of Routes for Road Test are displayed in our customer waiting area.
8. Collection
8.1 Once notified your vehicle is ready for collection please collect as quickly as possible.
8.2 The repairer will only release the vehicle to the customer unless they have been advised prior by the customer to release to the customers agent.
8.3 If collection or delivery is required by us this needs to be agreed with us prior to the booking & will be subject to an additional fee.
9. VAT
9.1 Any VAT shown on the estimate is at the rate in force when the estimate was created. The VAT charged on completion of the repair will be the VAT rate applicable at the time.
9.2 By entering into this agreement, the customer agrees to pay the VAT element of the repair/service invoice or/and their insurance excess if applicable.
10. Payments
10.1 All payments must be made to the repairer in accordance with the invoice before the vehicle is released back to the customer.
10.2 The only exception to this is if this is agreed with the repairer prior & is in writing.
11. Storage
11.1 If the vehicle is not collected within a reasonable period or arrangements are not made for its collection storage charges with be charged.
11.2 If the customer or the customers insurer decide to collect the vehicle & not have the repairs carried out Storage fees will be charged.
11.3 If any authority for repairs takes are unreasonable delayed or denied in the repairers opinion then storage fees will also be charged.
12. Uncollected goods
12.1 Any goods not collected within a reasonable amount of time will no longer be available to take back & will be disposed of.
13. Liability
13.1 The repairer will take reasonable care of the vehicle whilst in their custody. The care does not extend to any personal items or business goods left in the vehicle. Customers are therefore advised to remove any personal items and/or business goods prior to the vehicle arriving at the repairers.
13.2 All customer vehicles are kept on the the property out of hours, & the property has adequate security in line with their insurance in place.
13.3 If the customer request to either drop a car off out of hours or the repairer to leave a car out of the premises out of hours for collection this is done against the repairers advise so the repairer will take no responsibility for the vehicle.
14. Customer Liability
14.1 By entering into this agreement, the customer agrees to be solely responsible for payment of the repairs invoice in full.
14.2 If the customers insurance company in any way fails to pay the repairer, then the customer agrees to accept responsibility for & make payment without delay.
14.3 The liability of the payment to the repairer will remain with the customer until paid in full.
14.4 The repairer will liaise with the insurance company to process the claim if given all the details by the customer in the first instance. However, if no response this responsibility remains with the customer.
15. Parts
15.1 If the repairer supply’s a part, lead times may vary based on supplier stock and the information will be up to date at the time of order, not quotation. They will not be held responsible for any delays in receiving the parts and cannot always guarantee an exact time for receiving parts.
15.2 If you (the customer) are to supply your own part/s for fitment – the repairer cannot be held responsible for the part/s fitting correctly. If the part/s the customer supplies are produced to a poor standard, don’t fit right or are not suitable in any other way this is not the responsibility of the repairer. The repairer will endeavour to help you as much as they can but please note any additional work required will be chargeable.
16. Jurisdiction
16.1 These terms & conditions in all aspects shall be governed by & construed in accordance with English Law.